1. About six years ago, I bought a long, red, wool/cashmere LL Bean coat for about $100 on uberclearance. I was in college and I wanted a professional warm coat. It was gorgeous, but I had miscalcuated something. When I graduated, the coat was too professional for most of of my life. When I had Nate, it didn’t fit right again. It sat in my closet, taunting my purchase.
Recently I saw that LL Bean would take back a purchase for any reason, any time. I decided to test it out. Sure enough, they took back the coat and gave me $100 store credit. I nearly did a dance right there in the checkout. We were able to get some needed luggage since ours was damaged on our last trip to Texas.
2. I’m a fan of Lands’ End Canvas Slim Leg jeans - I literally wear a pair every day. Thanks to a groupon, I ordered some on sale. The first time I wore, them, however, a grommet fell apart. I chatted with them (LOVE THAT) and they’re sending a replacement pair with a free shipping label to send the damaged ones back.
Two small things, really, but they made a difference in my to do list and frustration levels. I really appreciate that.